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Your Data, Handled With Care at hoki78 login

At hoki78 login, every piece of personal data you share — from your account registration details to your DANA or OVO deposit records — is collected and stored…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedYou can request access or deletion anytimeNo data sold to third partiesRetention periods clearly defined
hoki78 login Your Data, Handled With Care at hoki78 login
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about the data we hold on you, want to correct something, or would like to request deletion, our privacy support team is available around the clock.

Live Chat Access privacy support directly from your account dashboard. Available 24 hours a day, seven days a week. Average first-response time is under 30 minutes during 08.00–24.00 WIB for Indonesian accounts.
Email Support Send your data access, correction or deletion request to our dedicated privacy email. We acknowledge every request within 24 hours and aim to resolve it within 7 working days, as required under applicable rules.
WhatsApp Reach our privacy team on WhatsApp between 08.00 and 24.00 WIB. Useful for quick clarifications about what data we hold linked to your DANA, OVO or GoPay payment method.
HOW WE PROTECT YOU

Six Ways hoki78 login Handles Your Data Responsibly

Our privacy practices cover every layer of your account — from the moment you register to the point your data is permanently deleted at your request.

Encryption in Transit and at Rest

All data you submit — including payment details for DANA and QRIS transactions — travels over TLS 1.3 and is stored using AES-256 encryption. This applies to every account field, not only financial data.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. No advertising or cross-site tracking cookies are set without your explicit consent, which you can withdraw from your account settings at any time.

Account Security Practices

Two-factor authentication is available on all accounts and is strongly encouraged. Login attempt logs are monitored automatically; any unusual pattern — such as a new device in an unrecognised region — triggers an immediate email alert to you.

Data Retention Periods

Active account data is retained as long as your account is open. After account closure, transaction records linked to OVO or GoPay are held for the minimum period required by applicable financial regulations, then permanently deleted. You can request a schedule on request.

Who Has Access to Your Data

Only staff with a verified operational need can access your personal data, and all such access is logged. We do not sell, rent or exchange your data with third-party marketers under any circumstances — this applies to both your profile and your payment history.

How to Request Changes or Deletion

Submit a written request via live chat, email or WhatsApp. We will verify your identity against your account registration, then process access, correction or deletion requests within 7 working days. Deletion requests are confirmed by email once complete.

Common Questions About Our Privacy Policy

These are the questions we receive most often from Indonesian account holders about how their personal data, payment records and account information are managed. If your question is not covered here, our live chat team can walk you through the specifics of your own account data in real time.

We collect your name, email address, phone number and the payment identifier you use — such as your DANA wallet number or GoPay-linked mobile. We only ask for data that is directly needed to verify and operate your account.

Yes. All payment records are encrypted using AES-256 at rest and are accessible only to authorised staff. Retention of financial transaction records depends on local law, specifically applicable Indonesian financial regulations.

You can. Submit a data access request via live chat or email. We will verify your identity and send a complete summary of your account data within 7 working days. There is no fee for this request.

Contact our privacy team through live chat, email or WhatsApp between 08.00 and 24.00 WIB. After identity verification, we process deletion within 7 working days and send you an email confirmation when it is complete.

We do not sell, rent or share your personal data with advertisers or unaffiliated third parties. Data may be shared with payment processors like DANA or OVO only to the extent needed to complete your transaction.

We use session cookies to maintain your login and performance analytics cookies to understand page load behaviour. No cross-site advertising cookies are placed without your consent, and you can manage cookie preferences directly from your account settings.

After account closure, your profile data is marked inactive immediately. Transaction records linked to QRIS, OVO or GoPay are retained for the minimum period required by applicable regulations, then permanently deleted. You can request the exact schedule from our support team.